App keeps crashing

I have a new Huawei phone which is great but recently when using the app it crashes every time I try to look at the chat/brain box. I know that some apps have issues on huaweis but was wondering if anyone has faced this problem? I now can`t change any settings & there seems to be no updates currently.


Hello @Andywh :wave:

Hope you are doing well.

We will need to take a look into your Plum account for more details. Could you please send an email to ? One of our agents will be happy to assist you :blush: