App suddenly not recognising my pin and treating me like a new customer

This has happened today for no reason. I have been actively using the app for at least 4 weeks. Unsure why and concerned this is some sort of scam.

Hi :wave:

We are really sorry to hear that.

For more details, we will need to take a look into your Plum account.

Could you contact us via ‘chat to human’ in the app, or by emailing please? Our support team will be happy to assist you.

Thank you!

- Georgios