Can’t save money on my utilities

I reported months ago that there is an issue with the Save Money feature for utilities. My account has some sort of default tariff set up and, when I try to set the correct, current tariff the app simply crashes.

I keep being told that this is being worked on but surely I can’t be the only person with this issue?

iPhone XS, latest iOS, latest Plum.

Tried deleting and reinstalling Plum.

1 Like

Hi @CaptainSB :wave:

Oh, I am really sorry about that.

Have you tried contacting with the support team at help@withplum.com for further investigation?

Thank you!

Georgios

Constantly for the last several months. It seems they are struggling to identify and fix the bug.

Hi @CaptainSB ,

Oh I am sorry for any inconvenience.

I see, our technical team is still working on your case. One of your agents will come back to you once there is an update.

Thank you for your ongoing patience :pray: