Cancelled deposit in easy access savings

So I manually deposited money from my primary pocket to my easy access savings and it went well to begin with. Later on I noticed it the money wasn’t in either pocket. It has transferred from the primary pocket, but been cancelled by the easy access savings and seems to have just vanished.

Hi @Bethsewell :wave:

While transfers to non-interest pockets tend to be instantaneous it is a different case with transfers to Interest-bearing pockets:

  • Interest deposits are submitted to our partner, Investec, once per day at 14:00.
  • Investec will receive the money the next business day and then your funds will be added to your interest pocket.

So if you do a late afternoon interest deposit your money will complete the next business day. If you make an interest deposit in the morning it may arrive by the end of the same day.

Please let us know how it goes.

-Georgios

I understand that. But I want to know why it’s been cancelled and where my money has gone. The link is a screenshot of the money leaving my primary pocket and being cancelled from my saving pockets

Hi @Bethsewell ,

I have sent you a DM, could you check it so we investigate it together?

Thank you!

Hello, I have had the same problem here as-well. When I did the instant deposit it worked but later on when I went back to the account. It said Manual deposit was cancelled and my money was not there anymore. It has also not arrived back into my bank account. Could you please help me out here to where my money has gone and how to get it back as I am getting concerned.

Thanks

Hi @Pratikshak :wave:

We are really sorry to hear that.

For more details, we will need to take a look into your Plum account.

Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!

-Georgios