Cannot login to the app on Android


I’ve been using Plum for a while but for some reason today it seemed to skip the fingerprint login and ask for my email again. I entered the email but all I get is a ‘Please try again’ error, the second I hit the submit button. The email is definitely correct, and I need to get access to the money in there ASAP. I seem to have the latest version of the app since it’s not prompting me to update. Is there a known problem at the moment?

Hi :wave:

Apologies for any concern caused!

The issue is resolved now.

Could you try again please?

It’s working now, thank you!

1 Like

Hi, i can not log in on android. I have tried logging out and when I click on the ‘sign in to plum’ email that you send nothing happens. It just sits on the check your email page.

Ive tried installing, I’ve emailed you and sent you chat requests with no reply.

this has been ongoing for days now!