Cant log in the app

Basically, I’ve been able to sign up for the app and I was able to access the app fine to set things up when I signed up and then when I closed the app and reopened it asks for my PIN which I give and then the app stops responding

Hi @BlueSpoons :wave:

Can you re-install the app please and sign in with the email which is linked to your Plum account? You should be able to set a new PIN after this process.

Thank you


Hi, I’ve reinstalled and signing with the email linked to my account, it allowed me to set up a new pin and biometric log in and I can log in then, but when I exit the app and try to log in it doesn’t work.

The app asks for my pin and greets me by my name, it knows when I enter an incorrect pin but when I enter a correct one it’s stuck loading. Likewise when I use biometrics it stays stuck loading

Hi @BlueSpoons :wave:

We are really sorry to hear that.

We will need to take a look into your Plum account for more details. Could you please send an email to ? One of our agents will be happy to assist you!

Thank you!