Can't make manual deposit

I just created by Plum account, linked my Bank account, set up direct debit. However, when I try to top up my account, I keep getting error messages like “direct debit has been cancelled” or “link to your account is broken”, even though both have been set up and are active?

Hey @Marzipan

Could you please contact my colleagues at or via the in-app ‘Chat to a human’ option, in order for us to be able to provide further assistance?