Can't withdraw my money

hey guys,

I’ve tried to withdraw some money tonight which I need urgently, however, I keep getting an error saying “something went wrong with your withdrawal, try again later”

Obviously this is very stressful as I needed it urgently.

Anyone else having issues?

Hi William :wave:

We are really sorry to hear that.

Could you contact us via ‘chat to human’ in the app, or by emailing please? Our support team will be happy to assist you.

Thank you!

- Georgios

I am having the same issue , please help

Hey Alexj,

I resolved my issue but contacting the live support within the app and chatting to a human. They had put a block on my account as a security measure which I found ridiculous as require access to my money all the time. I have withdrawn all my money and closed my account which is a shame because I enjoyed having Plum.

@WullyBee did you receive your money?

Yes I spoke to the support team in the help section on the app. Once they unblocked my account I withdrew everything, it worked immediately.

Thank you , hopefully mine is same situation and I can get my money back , to much to loose very scary

Hi @Alexj

I see, our support team is investigating your case, they will come back to you soon.

Thank you for your patience!