Can't withdraw my money

hey guys,

I’ve tried to withdraw some money tonight which I need urgently, however, I keep getting an error saying “something went wrong with your withdrawal, try again later”

Obviously this is very stressful as I needed it urgently.

Anyone else having issues?

Hi William :wave:

We are really sorry to hear that.

Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!

- Georgios

I am having the same issue , please help

Hey Alexj,

I resolved my issue but contacting the live support within the app and chatting to a human. They had put a block on my account as a security measure which I found ridiculous as require access to my money all the time. I have withdrawn all my money and closed my account which is a shame because I enjoyed having Plum.

@WullyBee did you receive your money?

Yes I spoke to the support team in the help section on the app. Once they unblocked my account I withdrew everything, it worked immediately.

Thank you , hopefully mine is same situation and I can get my money back , to much to loose very scary

Hi @Alexj

I see, our support team is investigating your case, they will come back to you soon.

Thank you for your patience!

-Georgios