Plum has not been hacked, we are following the relevant procedures to help you keep your money safe!
Kindly note that, as a regulated institution, we are bound to follow certain rules issued by supervisory and regulatory bodies (such as FCA Guidance FG 17/6 and EU AML Directive 2015/849). In accordance with our General Terms & Conditions par. 2.5.4.(4). ‘’ As a condition of receiving access to the Products and Services, you shall […] provide all such documentation or information as may be reasonably required by Plum to ensure its compliance with applicable law and regulation, including, but not limited to, information to verify your identity and failure to do so may result in the termination of your Account in accordance with the provisions of these Terms.’’
This requests are legitimate and you can also confirm it by checking the in app request you get right after the request is sent to your email/app chat.
I would like to clarify that there are no compliance issue in the contrary we are following the regulation and steps that most be followed. As a serious investment platform we have to make sure the source of the funds.
I can see that the compliance team has already contacted you and inform you on how to proceed in case you do not wish to provide the documents, once there is an update they will inform you.