Log in problems

Hi I log in vis face recognition, the other day I tried to log in while wearing a facemask (silly me)I am now locked out. plum sends me a login link to my email, however, I can’t get email on my phone! what can I do ps I have also forgotten my password!

Hi @frank9648 :wave:

We are really sorry to hear that.

Could you re-install the app and sign in with the email which is linked to your Plum account?

Please tap to the latest link you receive.

Make sure you are checking the spam/junk folder as well.

Let us know how it goes.

Thank you!

-Georgios