Loosing your mobile

What would happen if you lost your mobile?

If you reinstall the app again, will all your data and pockets still be there?

please can you let me know?


Hello @fazal :wave:

All your data is protected with Plum.

You will be able to have access to your Plum account by using the email you have linked to it.

Hope this is helpful.


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Hi fazal,

It might help to think of it this way:

None of the data or money in your account LIVES in your phone. It wouldn’t make sense for that to be case anyway. Your phone is just a medium for accessing that data (or money) which “lives up in the cloud”.

If you lose your phone or change phones, log into your Plum account with your new phone and its as if nothing ever changed. Your phone is just the gateway.

That’s all there is to it.