Missing Account

I have just logged in and all my account is gone including savings

Hi @NeilL,

I am so sorry about that.

Could you re-install the app and check once again please?

Let me know how it goes.

Thank you!

When I checked again this morning everything was back to normal

1 Like

Thank you for letting us know :blush:

Can I ask if you wouldn’t mind speaking to someone on the team as to why that may have happened and get back to me. What happened is very concerning and doesn’t do much for ones confidence.

Hi @NeilL,

I absolutely understand your concern.

At some rare cases, due to the system overload, some of the details are not shown in a proper way. Of course, it doesn’t mean that your funds are gone, they are always safe with Plum; it’s a display issue in the app. Re-installing the app fixes that issue. Our team is aware of the problem and is planning to release an update soon in order to resolve any bugs related to this.

Thank you and I am really sorry for any inconvenience.