Missing transfer

Hi. Has anyone else had an issue recently where a transfer from plum to your main bank account has ‘dissappeared’

I’ve had £100 go astray for three days now?

Deposits are transferred from your bank to your Plum account using Direct Debit.

A new transfer is marked ‘pending’ until it is cleared by your bank and sent to us. This usually takes 4 working days but it might take up to 5–6 working days to complete your first deposit because your bank must approve our Direct Debit instruction.

Due to the way Direct Debits work, money will leave your bank account 2 working days before it reaches your Plum account. During this time the transfer will still be ‘pending’ even if the money has left your bank.

Here’s how it works:

In case you are still facing issue or have further doubt, please contact us at help@withplum.com so we can have a deeper look at your account

Hi thanks for the reply.

However. My issue is with Monies going from Plum back to my Primary account.

Oh! Apologies for the misunderstanding.

In this case we would need to take a deeper look at your account in order to assist you further!

Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!