My money hasn’t come back into my bank account

Hello, I put £362 into my plum account on the 23rd of February. I got a message saying that the money didn’t go through so they would put the money back into my bank account and it will be there on the same day. It’s been 2 days and still no sign of the money into my bank account. Please can you help
Thank you

Hey @Tabitha

Apologies for that!

Could you please contact us at so that we can provide you with proper assistance?