My pin isn't working and there's no reset option

I made an account a while ago and tried to log back in. I’ve received the email and have logged in on the app but I don’t remember the pin. It’s getting frustrating because I’ve entered it numerous times (surprised it doesn’t get locked) and there’s no where to reset the pin in the app.

Hello @PONGO :wave:

Could you please re-install the app and sign in again with the email linked to Plum? Once you follow the process, you will be prompted to set a new pin.

Please let us know how it goes.

Thank you :blush:

Best,

Georgios

This isn’t working, still asking me for my pin after reinstalling and relogging in via email. Is there a way to just delete the account and I remake it? Since I can’t log in. Thanks.

Hello @PONGO :wave:

We are really sorry to hear that. We might need to take a look into your Plum account for more details. Could you please send an email to help@withplum.com ? One of our agents will be happy to assist you :blush:

Best,

Georgios