New phone wont link bank

Hi i resently purchased a new phone. Factory set the other old phone however trying to link plum to current account keeps advising “whoops message” and wont let me go anyfurther. Help please

Hi :wave:

We are really sorry to hear that.

For more details, we will need to take a look into your Plum account.

Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!

- The Plum Team