PARSE JSON issue

Hi

Anyone else having issues with withdrawing? I’m getting a line about PARSE errors and JSON. Completely unintelligible to me - but more worryingly I can’t access my money.

M

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Hi @Wallop669 :wave:

We are really sorry to hear that.

For more details, we will need to take a look into your Plum account.

Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!
Georgios

Having the same issue. Plum response very slow and below the standard I expect for an institution which stores my money. Have you made any progress? So far the advice I’ve been given has created further issue, such as my investment fund not appearing.

Hi - a simple delete and reinstall of the App worked for me. I imagine a simple update Will do thé same trick.

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