Problems with uploading Passport

Hi, on several occasions I’ve tried to upload my passport photo but it always comes back that it wasn’t clear enough. It’s now got to the stage that I’m desperate to withdraw cash but unable to as I’ve reached my threshold. Can someone please help?

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Hello @neenpeen :wave:

I am sorry to hear that, you might need an extra help.

Could you please send an email to ? One of our agents will be happy to assist you.



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