Reclaimed payment

hi has anyone ever had issues with reclaimed payment? plum has taken a large amount of money out of my account as they claim that i tried to withdraw money and it failed so it charged them? they gave me the date in which it supposedly happened but i know that it didn’t happen. i don’t know what i’m supposed to do as i need the money back into my account

Hi there @lizzie !

I can see a team member has already replied to your question through our support channel!

Cheers!