Worrying True Balance

Hi, my True Balance is showing -£1700 or so which is completely inaccurate.

I thought I would wait a few days after pay day to let it settle, but it isn’t improving. I was paid on Tuesday.

Are there any known issues at the moment?

Hi :wave:

We are really sorry to hear that.

For more details, we will need to take a look into your Plum account.

Could you contact us via ‘chat to human’ in the app, or by emailing help@withplum.com please? Our support team will be happy to assist you.

Thank you!

- Georgios

OK, just figured this out, my next pay date skipped a month, so all my October regular payments were being factored in as well!

Hi Bjorn,

Thank you for letting is know :blush: